Uncompromising’, to us, is an all-encompassing term that describes how we want to be known as a business. The standards we have for our goods and services are not based simply on the consumer market norms. They are based on who we are—a couple with strong convictions about how we live our lives. We want to earn profit from our customers but we also want to earn your trust. As such, we operate on a 100% satisfaction guarantee paradigm. That basically means, if you are not 100% satisfied with your coffee, we will exchange it ounce-for-ounce for another of your choice (if it is less, we’ll pay the difference; more, you pay) within three days of purchase. Call us crazy, but we still operate on the seemingly antiquated principle that the customer is always right. And it is this principle which drives us to the highest possible standards of quality and service. Ultimately, we want our customers to be able to buy from us risk-free, which means we really have to stand behind our product. So buy with confidence and know that we are doing what is required on our end to make sure you are satisfied with our coffee.